1. What is your return policy?

Return shall be initiated within 14 days from the date of purchase (in exchange for Ashura Credit coupon only). All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED and in sellable condition with ALL TAGS ATTACHED. Please take note Sale items and purchases made with discount coupons are non-returnable or refundable. Accessories including jewellery, scarves and hair accessories are non-returnable too. All return postage cost shall be borned by the customer and we are not liable for any lost of goods in the postage process. Return/Exchange will only be processed 1-3 working days after the goods are received by us. We will exchange it with the size/colour requested. If the item is no longer available in stock, we will compensate with credit coupon instead. All returns will be issued a credit coupon equivalent to the item value for future purchase used. No cash will be returned to the customer. Please take note that all credit coupons valid for 60days only.

*We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met. 

2. How do I return ?

STEP 1: Email us at info@ashura.com.my with your order number, item code and reason for return

STEP 2: Repack your item(s) with tags intact, print and include return form and seal it securely

STEP 3: Ship the item(s) to:

Syarikat Ashura Sdn Bhd

No 66, Jalan Jejaka 9,

Taman Maluri, 55100,

Cheras, KL.

STEP 4: Return/Exchange will only be processed 1-3 working days after the goods are received by us

3. Where can I find the return form?

Email us at info@ashura.com.my with your order number, item code and reason for return. We will advise you accordingly and send you the return form

4. Can I exchange my item to a new size/color?

We will exchange it accordingly with the size/colour stated in the return form. If the item is no longer available in stock, we will compensate with credit coupon instead

5. Have you received my returned items?

We will email you as soon as it reaches in our hand safely

6. Can I return my parcel to any of our Ashura outlets?

Yes. However, Credit coupon will not be issued, customers are only allowed to exchange on the spot in any of our ASHURA outlets ( Ashura Kajang, Ashura Wangsa Maju, Ashura Shah Alam, Ashura Melawati Mall, Ashura Matahari, Ashura Bangi, Ashura Sunway Velocity, and Ashura Ulu Kelang) 

STEP 1: Email us at info@ashura.com.my with your order number, item code and reason for return

STEP 2: Print and bring return form together with the the item(s) with tags intact to any of our outlets 

STEP 3: We will proceed the exchange immediately